Standard Delivery is available exclusively during Business Days. This option involves delivery to a street address for all products purchased on MyWakes. Cedac Sistemi entrusts all Standard Delivery orders to the courier SDA Gruppo Poste Italiane. Under the Standard Delivery option, the courier makes the delivery without any advance notification by phone.
If the Client is not present upon delivery, the courier shall leave a notice in the mailbox or, if there is none, on the doorbell. The Client shall then be responsible for contacting the courier in accordance with the instructions on the notice. The parcel will be held at the nearest SDA location for a period of 15 days, after which, if no communication is received, it will be returned to the Cedac Sistemi warehouse, with subsequent cancellation of the order and refunding of the purchase price, according to the payment method selected, except for the shipping cost, which will be borne by the Client.
All deliveries are entrusted exclusively to the courier SDA Gruppo Poste Italiane which, upon collection from the Cedac Sistemi warehouse, will comply with the times indicated in the table below:
| Region | City and province | Underdeveloped areas |
|---|---|---|
| Valle d'Aosta | 24 | 48 |
| Piedmont | 24 | 48 |
| Lombardy | 24 | 48 |
| Liguria | 24 | 48 |
| Veneto | 24 | 48 |
| Friuli Venezia Giulia | 24 | 48 |
| Trentino Alto Adige | 24 | 48 |
| Emilia Romagna | 24 | 48 |
| Tuscany | 24 | 48 |
| Umbria | 24 | 48 |
| Lazio | 24 | 48 |
| Marche | 24 | 48 |
| Abruzzo | 24 | 48 |
| Molise | 24 | 48 |
| Campania | 24 | 48 |
| Puglia | 24 | 48 |
| Basilicata | 24 | 48 |
| Calabria | 48 | 48/72 |
| Sicily | 48 | 48/72 |
| Sardinia | 48 | 48/72 |
| Other Islands | 48 | 48/72 |
Delivery time in hours
After the courier collects the parcel, the client may verify its status by tracking it and following the various phases of the process. The shipment may be tracked through the order details option of the user profile, where all the tracking codes are entered. Clients may track their shipments simply by clicking on “Tracking” or by entering them directly at on the specific page of the courier’s web site (SDA Gruppo Poste Italiane)..
If requested, Saturday deliveries are available in the main Italian cities. If the order is completed on a Friday, delivery cannot be made on the next day but on the Saturday of the subsequent week.
The optional service “Di Sabato” (Saturday delivery) can be combined with other optional services, except for “Fermodeposito” (pick-up by Client directly at courier premises), “Time Definite” (delivery at a specific time) and “Di Sera” (evening delivery).
With the “Di Sera” service, deliveries are made outside of working hours, from 6:30 pm to 9:00 pm, from Monday to Friday (excluding holidays) in the major Italian cities. This service cannot be combined with Saturday delivery.
The delivery day may be agreed upon in advance with the courier. In order to use this service, the Client must provide a telephone number and the name of a contact person. In this case, the courier will not make the delivery directly but will first contact the client, who will indicate the preferred time and day of delivery. The delivery must be scheduled within and no later than 5 business days from arrival of the package at the relative SDA premises.
Delivery times do not include Saturdays and holidays and, without prejudice to any customs formalities, all deliveries are carried out through the Export Box Service of Gruppo Poste Italiane which, upon collection at the Cedac Sistemi warehouses, will comply with the following times:
(*) Norway and Portugal 4/6 days
If the Client is not present, the courier shall leave a notice in the mailbox or, if there is none, on the doorbell. Some countries have established a specific number of attempts to deliver at the address indicated. See the SDA site for additional information.
